Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cleartech.etron@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cleartech.etron@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cleartech.etron@gmail.com.

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Return of defective products

All Products come with the official manufacturer's warranty. The Customer will be entitled to a refund of the price, shipping costs, and return shipping costs for defective Products or for Products delivered if they do not match their order, in accordance with applicable law. In these cases, the Products may be returned as set forth in the "Right of Withdrawal" section above or by contacting Customer Service. The Customer must request a diagnosis and intervention from the manufacturer's usual official technical services for the defective product. To do so, they must send us a message from the CONTACT page.  , indicating the order number corresponding to the purchase of the item, the model of the defective product (including the IMEI or serial number), and a description of the fault found. Once we receive the request, we will respond with the details of the official or authorized technical service for the brand corresponding to the item. They will be the ones who manage the warranty and will indicate how to proceed. For some brands or manufacturers in which it is necessary that the warranty intervention must be processed through the seller/supplier, we will inform how to proceed and provide the authorization number so that the Customer can send the Product to our warehouses. The Customer may present the product for inspection or repair at any official technical service in the European Community, accompanied by the warranty and invoice, if it is within the maximum period of two (2) years after the date of purchase. It is recommended that all defective white goods products be managed directly with the manufacturer to expedite the process, without prejudice to the fact that the Customer may contact our Customer Service to manage said warranty. The defective Product must be delivered to us with all its accessories, in its original packaging, via a courier company chosen by the Customer, with postage at the Customer's expense. Along with the product, you must send a copy of the purchase invoice and a detailed description of the defect. Once we have the Product in our possession, we will forward it to the brand's official technical service, which will determine the nature of the defect, issue a diagnosis, and perform the appropriate intervention (if it is determined to be covered by the current warranty). Please note that any Product showing signs of breakage, tampering, or liquid damage will be immediately excluded from the warranty, regardless of the cause. The Product to be repaired must be accompanied by the purchase invoice, which must correspond to the product's serial number. If the Customer does not have the purchase invoice, they must submit a ticket with the subject: "Invoice Request." In the event of a return of defective Products or Products that do not match the Customer's order, the Website will cover the shipping costs for the return of the Products, provided that the return is made within Spain. If the Product cannot be repaired or replaced with another of identical characteristics, the Customer will have the option of requesting a price reduction, a refund, or the possibility of replacing it with a different one of at least the same characteristics. Please note that the Website will not be liable for any damage that may result from misuse, unprofessional handling or installation, or malfunctions such as short circuits.The warranty will not be valid in the event of factors external to normal use of the product, such as power surges or drops, use of accessories that are inappropriate or prohibited by the manufacturer, falls, water, fire, or improper or abusive handling by the customer or third parties not authorized by the manufacturer.

Return Policy Summary

• a) If the item is not the one purchased by the customer, it will be replaced or the amount will be refunded. The Website assumes all costs, including shipping costs (provided the item has not been tampered with).
• b) If the item is defective, it is exchanged or replaced with another (except for technological products, which will be handled by the technical service). In this case, the shipping costs are borne by the customer and if the corresponding technical service confirms that the fault is linked to the warranty, the shipping costs will be refunded to the purchasing customer, provided that the handling is done within fourteen (14) days.
• c) Once the Customer has received the item, they change their mind and wish to return it. In this case, the item will be replaced or the amount due will be refunded. Shipping costs will be borne by the customer, and the amount will depend on the item purchased (provided that it has not been tampered with and is not an electronic or technological item, and that the return is processed within fourteen (14) days).
• d) If the customer is entitled to a refund and requests it, it will be issued within a maximum period of 10 days.

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